Frequently Asked Questions

  • Home

What is La Vivo all about?

LA VIVO means “The Alive” essence. We are a team of passionate professionals who care about your skin and hair. Our cosmetics are focused on bringing back the baby skin vibrancy that you had. We have naturopathy and aromatherapy-infused research which encourages us to discover new recipes. We are glad you have allowed our products to enter your home. We hope we shall soon find a place in your heart too. From home to heart! Yeah, That’s right!

Are your products cruelty-free?

Yes, all of our products are cruelty-free and not tested on animals.

What kind of products does La Vivo offer?

We offer a wide range of beauty and treatment products, including facial skincare, haircare & homecare.

Where are your products manufactured?

Our products are manufactured proudly in India under strict quality standards.

Are your products suitable for all skin types?

Our products are formulated to cater to various skin types, including sensitive skin. Please refer to the product description for specific information.

What if I experience an allergic reaction to your product?

Discontinue use immediately and consult a medical professional. Please also inform our customer support about your experience. Your safety is our top priority.

Do you use natural ingredients?

We strive to incorporate natural and effective ingredients into our formulations. As a matter of fact, we proudly boast that we are using marine natural ingredients or botanical ingredients. Our Miracle Oil has 12 herbs for instance. We are the gold standard of natural skincare.

Can I find a list of ingredients used in each product?

Yes, the ingredients used in each product are listed on the product packaging and our website.

Do you provide free samples?

We occasionally offer free samples with purchases or during special promotions. Keep an eye on our website for updates.

What is your return/exchange policy?

Our return and exchange policy details can be found HERE. Feel free to reach out to our customer support for assistance.

How can I track my order?

Once your order is shipped, you will receive a tracking number and instructions on how to track your package.

Can I find La Vivo products in physical stores?

Currently, our products are only available for purchase through our online store & selected salon partners, and beauty supply shops.